Privacy Policy - Koolmesh

Information We Collect

When Koolmesh provides wireless lighting control, commissioning, cloud platform and support services, we may collect information needed to operate, secure and improve those services.

Technical data such as IP address, device identifiers, device MAC address, network connection status, signal strength and diagnostic information.
User data such as account registration information, name, email address, password credentials, lighting schedules and scene preferences.
Device operation data such as on/off status, dimming levels, energy consumption metrics, system events and fault or diagnostic logs.

How We Use Information

We use collected information to provide core service functions, support customers and maintain a reliable smart lighting and building intelligence experience.

To enable remote lighting control, configuration, commissioning, brightness adjustment, schedules and related account functions.
To provide technical support, troubleshoot faults, improve system stability and optimise product performance.
To process orders, fulfil contracts, deliver services and provide customised project support where requested.
To analyse aggregated operational information for energy-saving improvements and service reliability.

Data Sharing and International Transfers

Koolmesh limits data sharing to what is necessary for product operation, service delivery, support and lawful business administration.

Internal sharing may occur between Koolmesh teams and affiliated companies for product development, customer support and service operation.
Trusted service providers may process data on our behalf, including cloud infrastructure and technical service partners.
Where data is transferred internationally, Koolmesh applies appropriate safeguards such as contractual protections, encryption and access control.

Your Rights

Depending on your location and applicable law, you may have rights in relation to your personal data.

Request access to personal data or relevant account and device logs.
Ask us to correct inaccurate or incomplete information.
Request deletion of information where retention is no longer required by law, contract or legitimate service operation.
Object to certain processing activities or request restriction where applicable.

Data Security

Koolmesh uses technical and organizational measures to help protect personal data and system information.

Bluetooth Mesh security mechanisms including encrypted network and application-layer communication.
Secure web communication using HTTPS and authentication controls.
Cloud infrastructure controls designed to support encrypted storage, access management and operational monitoring.
Internal access controls so information is available only to authorized personnel with a legitimate need.

Data Retention

We retain information only for as long as reasonably necessary for service operation, account management, legal compliance, support, security and business administration.

After a service or contract ends, data may be retained for a limited period and then deleted or anonymized unless a longer retention period is required.

Policy Updates

Koolmesh may update this Privacy Policy to reflect changes in services, legal requirements or operational practices. The latest version will be made available on this page.